According to FEMA, forty percent of businesses don't reopen after a disaster. Another twenty-five percent fail within a year afterwards. Those are some pretty scary statistics, and if you haven't taken the right steps to ensure your business continuity, it's a statistic you and your business could very well end up being a part of.
Disaster recovery entails how a business recovers following a disaster. This can be anything from a system failure, to a fire, to a power outage. The better your disaster recovery, the better your business continuity. Business continuity is a measure of how long it takes for your business to recover from accidents and downtime, and with the right solution you can be back on your feet in a matter of a few days, or less.
Disaster recovery and business continuity are both major concerns for any business and contact centers are affected by them, too.
Simple, actually. The cloud places all of your data and most of your computing tasks on external servers. This means that in the event of an accident, you can get back up and running as soon as you have computers that can connect to the Internet, because none of your data went anywhere. Data centers offer superior redundancy and fault protection, too, meaning you're unlikely to experience downtime on that end- and even if you do, chances are there's another to pick up the slack for you.
Basically, the cloud ensures the best possible business continuity and disaster recovery. This is one of many reasons that it's so popular in the world of business right now, but there's more benefits, too.
Cloud-based contact centers offer a wide variety of benefits, thanks to the power of the cloud as a platform. These benefits include:
Of course, that's not all there is to know about cloud contact centers and other similar topics. To learn more about Disaster Recovery in the Contact Center, read RingCentral's full whitepaper on the topic! It expands greatly on the points made in this article.
To learn more about RingCentral, Google Apps and other cloud solutions, peruse our blog for more informative posts like these. If you're located in or around Austin, Texas, you're also welcome to contact us for a free consultation.