RingCentral, Inc. (NYSE:RNG), integrates the conveniences afforded by cloud technology with the functionality of Google products to bring exceptional communications solutions into productivity workflows. A steady stream of updates is vital to maintaining a position of leadership in this arena. Here are just a few of the exciting innovations released in August.
Keeping track of passwords has been the bane of busy employees for years. Maintaining one for the phone system, one for the computer, and another for the software has been a frustrating facet of every agent's life and an expensive one for employers. Consider how much valuable time is wasted when agents forget their passwords and have to request resets. Not only are they not producing during that time, they have probably had to bring middle management and IT into the process as well. Single Sign On limits this tax on productivity by consolidating all company applications into a single action with one set of credentials. Not only does this increase productivity, it also provides additional security to each of your applications. A central authentication point minimizes phishing. At this time, the service is available only in the United States and Canada. It can be used only on the Service Web, RingCentral Mobile App and Desktop App. Your customers will still need to use RingCentral credentials to participate in RingCentral Meetings.
Polycom phones offer Contact Directory to allow you to search for your local contacts. Contact Directory works much the same way, but allows you to search within your company by first or last name or extension number, saving you time on internal communications. Currently, RingCentral is working to include Cisco phones in the offering, but as yet, there is no release date.
This exciting new feature is in a beta testing program in which you can automate workflows and integrate communication into key processes. RingCentral encourages its interested customers to participate in this option. Sign up online to request a developer account. RingCentral extends this offer to independent software vendors and value added resellers as well as their customers.
The number of updates RingCentral releases each month is staggering. As a Google for Work Premier Partner, CoolHeadTech works with RingCentral and other innovative partners to help you integrate and implement the most current technology on the market to give your communications system the power it needs to meet all of your business needs.