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G Suite Admins Blog > Unified Communications

SMB Insurance Provider sees Huge Improvement in Phone Reliability and Features with Cloud PBX


We often speak positively of one of our partners for VoIP solutions, RingCentral. RingCentral is a business that offers cloud-based phone services (ie, cloud PBX instead of traditional, on-site PBX) with a far greater featureset than on-site PBX and a significantly smaller price, at that. RingCentral is usually praised for its high-end enterprise features and easily customizable web interface, allowing IT managers and business owners to more easily use the software.

The benefits offered by cloud phone service are numerous. In addition to the aforementioned lower price, cloud PBX allows IT managers to enjoy easier moderation, supervisors to enable easier communications inside and outside of work, and allows all employees to benefit from mobile applications that allow them to continue dealing with work affairs without needing to stay at their desk of have a dedicated work phone. Due to the nature of cloud computing, businesses can also enjoy the benefits of not losing all of their data because it's stored in one location, and, even in the case of hardware failure or bad weather conditions, new hardware or another location can pick up on things right where they left off.

In this article, you'll learn how RingCentral gave very real benefits to a certain insurance company- Insureon.

Who is Insureon?

Insureon is an insurance agency located in Chicago that specializes in managing small business customers. They have 200 employees across three locations and have been servicing over 100,000 small businesses since they were founded in 1997. They've earned their praise, too- feel free to look at their reviews here and here.

So Insureon's been in the game servicing a lot of customers for the past two decades. You may be wondering why they felt the need to upgrade their on-site PBX: it must have served them well for quite some time, right?

It did, but once they acquired a new channel partner, their inbound calls more than doubled, which caused their PBX system to crash. They couldn't afford to have too much downtime or to pay for more exorbitantly expensive on-site PBX hardware- so what did they do?

How RingCentral helped Insureon

Well, they decided to move to cloud-based, off-site, online PBX. Of the providers available, RingCentral is one of the most notable and highly-praised. The IT staff at Insureon rightly assumed that switching to a cloud-based solution would help their maintenance and upkeep costs, so when the crash happened they came to RingCentral for their new solution.

RingCentral had a new VoIP setup up and running after just a week, and since then Insureon's been enjoying all the benefits that come with cloud phone service, all while avoiding the original pitfalls that came with the legacy PBX system.

To read more about Insureon's case and how RingCentral helped them when their PBX system failed, read the case study. If you're interested in the insurance services of Insureon and own a small business, click here- and if you'd like to benefit from the features offered by RingCentral, contact Coolhead Tech!

If you'd like to learn more about VoIP and other business technologies, take a look at our blog for more information, and contact us if you have any questions.