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G Suite Admins Blog > G Suite Business

Conversation View in Gmail

Most people know threaded conversations as the style of social network posts, product reviews and web forums. It's the same, by default, in Google Apps and Gmail.  Conversation view keeps all messages in a thread together, which makes it easier to keep track of them and reduces Inbox clutter.  It's a feature that's simply not available in legacy email clients.

Here's how a conversation appears in your Inbox:

Note: The number of messages in a conversation appears to the right of senders' names.

Here's what an opened conversation looks like:

Note: You can control whether messages are grouped into conversations: Click the Gear icon and then Settings in the upper-right corner of your Inbox and, on the General tab, scroll to Conversation View.

  • If Conversation View is off, new messages won’t be grouped into conversations, and any existing conversations are ungrouped into separate messages.

If Conversation View is on, you can't separate the messages in a conversation. However, if you want to send a reply but don't want it to be added to the conversation, you can simply change the subject line in your reply.